For immediate answers to questions about all orders please visit our support site – HERE
Orders From The Shop
For Campaign (pre-order) items:
Once a campaign has ended, ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. Campaign items are made to order, and as such, we do not produce extra or carry excess inventory. If we wish to cancel your campaign order, you must email firstname.lastname@example.org 12 hrs before the campaign ends. In the unlikely event that you are unhappy with a purchase from a campaign, send us an email and we will do our best to set things right.
For Non-Campaign (Retail) Items:
NO REFUNDS. EXCHANGE ONLY for most retail products. Certain products may be returned for store credit. To see whether or not your product is eligible for return, please visit the product page for that item for more info on its return policy.
All claims must be made within 10 days of receiving your order. Exchanges are dependent on existing stock. Items must be returned in their original packaging, in as-new condition and mailed with a return form – found here.
To process your return, please click HERE to begin the return process. Be sure to wait for approval of your return before you send it back.
Domestic customers are financially responsible for shipping the item back to The Social Life for the exchange. International customers are financially responsible for shipping the item back to The Social Life for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at the sale price. We will not issue a credit for the difference in price on items purchased before the start of the sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.
For Specialty Custom "Made to Order" items:
ALL SALES ARE FINAL. Made to Order items include but are not limited to Vintage Signs, Custom Jewelry, Boyfriend Flannels, Silky Robes, Snapbacks, Fanny Packs and other items such as Tote Bags, Cosmetic Bags, Pillows, Blankets, Tapestries, Mugs, Beach Towels, etc. and apparel items such as our TSL Exclusive Styles. These items are customized just for you and are produced specifically for your order only. For this reason, we cannot accept returns on custom made to order items. Please visit the product page for any item for more info on its return policy.
Orders cannot be canceled once they enter our shipping process. Made to order items can only be cancelled within 24 hours of placing the order. Once you receive your package you can choose to exchange it in accordance with the above return policies.
For Damaged Items:
If your order arrives damaged, please send us a photo of the damage by email to email@example.com within 48 hours of receiving the shipment. If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim.
ALL RETURNS AND EXCHANGES MUST BE MAILED TO THE FOLLOWING ADDRESS:
The Social Life
1930 E 15th Street
Los Angeles, CA 90021
Custom Orders / Bulk Chapter Orders
RETURN POLICY FOR CUSTOM ORDERS
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of garments. Please email your claims to customer service at firstname.lastname@example.org. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is different from the mock up, The Social Life is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs are a visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We mix our inks based on the official Pantone color-mixing guide. Once a final artwork proof is approved, no changes can be made to the order for any reason.
Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.
If you have any questions regarding the above policies, please feel free to contact customer service at email@example.com