we're here to help!

For immediate & detailed answers to most questions, please visit our support site.

Support Hours - Monday-Friday: 8am-4pm (EST)

Email - support@thesociallife.com

Go to Support site

Returns From the Shop

Click the dropdowns below for more details

We are happy to offer free exchanges for a new item or store credit on all orders!
Customers are financially responsible for shipping the item back to The Social Life for the exchange.

Email support@thesociallife.com for assistance. 


Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at the sale price. We will not issue a credit for the difference in price on items purchased before the start of the sale. ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.

If you are not 100% satisfied with your first purchase from TSL, you may return it for a full refund within 14 days of receiving your order. Any additional orders placed may be returned for store credit only (return postage not provided).

Please send returns to:
The Social Life
108 Madison Street
St. Louis, MO 63102

Email support@thesociallife.com for assistance. 

In the rare event that you receive an imperfect item, thank you for understanding our products are handmade to order and sometimes mistakes happen. Email support@thesociallife.com and request an exchange for a replacement item and we’ll happily get you a replacement!

Please report damaged items within 14 days of receiving your order - we will do our best to accommodate reports exceeding that window.

Since all orders are handmade to order, updates (size changes, address updates, order cancellations) must be made within 12 hours of purchasing, Monday - Friday. Once production for your order has begun, we can’t make any changes.

Pro tip: double check all auto-filled addresses to make sure your cute new pieces are going to the right place!

Group + Custom Orders

TSL is committed to helping create unique apparel to make your events on campus even more memorable! Our experienced Campus Managers provide assistance throughout the order process and are happy to work with customers to make sure they’re fully satisfied with their order before and after it has been placed.

We advise all customers to review proofs on multiple screens, as coloring can vary depending on the screen settings, and thoroughly analyze all spellings and designs. Once the final mock has been approved by the customer “as is”, no changes can be made to the quantity or design. The order will then be produced and shipped!

If you are dissatisfied with your bulk order for any reason, please email support@thesociallife.com and we’ll investigate the issue and offer assistance in any way we can! :)

*Returns MUST be approved by your Campus Manager before sending them back to our warehouse.*